Support

Last Updated: August 14, 2026

This page explains how to get help with Nezzo and the Nezzo AI Assistant app for Microsoft Teams.

1. Contact us

For all support requests, questions about your subscription, or help installing and configuring the Nezzo AI Assistant in Microsoft Teams, email info@nezzo.io.

We aim to respond to support requests within one business day.

2. What to include in your request

Your organisation name and the email address associated with your Nezzo account.
Where you encountered the issue, for example a personal chat, group chat, or channel in Microsoft Teams.
What you expected to happen and what happened instead.
The approximate date and time of the issue, including your time zone.

3. Installing the Nezzo AI Assistant

The Nezzo AI Assistant requires an active Nezzo subscription. After installing the app from the Microsoft Teams store, sign in with your Nezzo account to link it to your Teams identity. If your organisation restricts app installation, ask your Microsoft Teams administrator to approve the app for your tenant.

4. Account and access problems

If you cannot sign in, or you believe you are missing access to data you should be able to see, contact your Nezzo administrator first. Access in Microsoft Teams follows the permissions assigned to your user in Nezzo. If your administrator cannot resolve the issue, email info@nezzo.io.

5. Reporting a security issue